Create a FADUIIO account and you’ll be automatically enrolled in our rewards program.
Yes, you’ll need a FADUIIO account to start earning and redeeming points on your purchases.
Earn points every time you shop, follow us on social media, or leave a review. Redeem them for exclusive discounts at checkout.
No, there’s no limit — the more you shop and engage, the more rewards you earn!
Yes, but the redeemed points will not be refunded. You’ll receive a refund only for the amount you paid.
Your VIP tier is based on annual spending and activity level. The more you shop, the higher your tier.
Points expire after 12 months of inactivity on your account.
You may not have been logged in during checkout, or your purchase included non-eligible items.
Add your birth date to your FADUIIO profile. We’ll automatically send a birthday reward during your special month.
Log in to your account, select your reward at checkout, and apply it before completing payment.
Please contact our support team at services@faduiio.com for assistance.
We accept Visa, MasterCard, American Express, PayPal, Apple Pay, and other major credit cards.
Absolutely. FADUIIO uses SSL encryption and secure payment gateways to protect your information.
Sales tax is applied where required by law and will be calculated at checkout.
Your payment is processed immediately upon order confirmation.
You can request a return within 60 days of receiving your order by contacting services@faduiio.com. Items must be unused and in original packaging.
If your product arrives defective or damaged, contact us within 7 days for a replacement or refund.
Currently, we do not support exchanges for Canada orders. Please return the item and place a new order.
Contact services@faduiio.com within 6 hours after placing your order. Orders that have shipped cannot be canceled.
Please reach out to our wholesale department at services@faduiio.com with your business details.
No, we don’t currently support backorders. Please sign up for restock notifications for your favorite items.
Yes, we can ship to most PO Box addresses using standard delivery.
We currently ship to the U.S. and Canada. More regions will be added soon!
Orders are processed within 1–2 business days, and tracking details will be emailed once your order ships.
International orders may be subject to customs duties or taxes, payable by the customer upon delivery.
We offer Standard and Express shipping. Available options and rates appear at checkout.
Yes, customs duties and import fees are determined by Canadian authorities and are the customer’s responsibility.
You can reach our customer service team at services@faduiio.com or via the Contact Form on our website.
For career opportunities, please email your resume and interest to services@faduiio.com with the subject line “Career Inquiry”.